Your problem: You can’t open your raw files!
Here’s the scenario: You just started shooting raw files because you need exposure insurance and white balance flexibility. But you can’t get those raw files to open in Photoshop, Photoshop Elements or Lightroom! You’re ready to give up!
Here are some solutions for you!
Please read all the way down to the bottom of this page before trying anything, or before emailing me for answers. The answers are here – really.
Capturing images in RAW file format is far more flexible than capturing jpgs. However, sometimes your camera and the software on your computer don’t quite sync up. This is true if you have a brand new camera and an older version of Photoshop, or new Photoshop that hasn’t been updated.
If that is the case, you may have to update your Adobe Camera Raw (ACR) plugin for Photoshop. Follow the directions in Step One below.
Now, if that doesn’t do the trick, you’ll have to download the free Adobe DNG Converter utility, which will convert files from over 200 any digital camera Raw files to a more universal RAW file format, DNG (which stands for digital negative), which can then be opened in an older version of Photoshop. (Older being CS2, CS3, CS4, CS5.) Photoshop Elements can also open RAW files, and you may have to follow the same process if you have a newer camera and an older version of Elements. See Step Two and Three below.
|If you would like to learn more about shooting and editing raw files, have a look at my 14-day online course:
Rock your Raw Files
READ the following if you can’t open your RAW files in Photoshop
Step One: Update Adobe Camera Raw (ACR)
- Update and install the latest version of ACR (for CS6 use v7.1 – and just note it will only work for CS6 – For earlier versions or Creative Cloud see below.)
- Use the Adobe updater (if it’s installed on your computer). That way all the updates will be automatic and much simpler than the manual method.
- Detailed instructions are included on the download page of the Adobe site
- If you are using Photoshop CS2 – the latest version of ACR is 3.7
- If you are using Photoshop CS3 – the latest version of ACR is 4.6
- If you are using Photoshop CS4 – the latest version of ACR is 5.7
- If you are using Photoshop CS5 – the latest version of ACR is 6.7
- If you are using Photoshop CS6 – the latest version of ACR is 7.1 (DNG converter goes to versions 8.4 and beyond)
- Photoshop Creative Cloud only lists the DNG converter version 8.4 and no longer lists ACR
- Once you have installed the latest version (according to your software version), try again to open your camera RAW files
- Easiest way is to navigate to the folder where your RAW files are using Adobe Bridge
- If this doesn’t work, go to Step Two.
Here are the direct links to the latest Adobe Camera Raw updates for Photoshop:
Step Two: Download DNG Converter
- If Step One doesn’t work, you will need to convert your files to DNG format, and then use ACR after that to open the converted files
- Once you get your file converted to a DNG, it will open in any recent version of Photoshop or Photoshop Elements, and other RAW image converters too.
Links to the latest Adobe DNG Converters:
Step Three: Convert Your Files
To use the DNG converter, follow these steps: (These are for Mac, but the PC steps are very similar)
- Go to the appropriate link above and download the latest Adobe DNG Converter
- Place it in your Applications folder
- Launch the DNG Converter application
- Select the folder where your raw files are located and click Convert
- You can save the new files to another folder, which I suggest you do, (and perhaps delete the original raw files once you are certain the new DNG files will open)
- You can also re-name your new DNG files, but it might be simpler to keep their original file numbering
- The DNG files are also slightly smaller than your raw files, but don’t worry, all the quality is there
Try one small folder of images first to test
- The DNG converter converts your raw files to the DNG format which can then be opened using ACR and Photoshop CS2, CS3, CS4, CS5 or CS6
- Very simple and fast. Converting files to DNG is actually considered very beneficial, as it is an archival format and it also uses a loss-less compression which makes the DNG files 15% smaller
- DNG files can be opened by all RAW conversion software and in the future may become the standard file format for all digital cameras
Camera Raw for Photoshop Elements Version 9, 10 & 11 for Mac or Windows
Follow the same steps as with Photoshop above.
Here are the updates to the Adobe Camera Raw plugins for Photoshop Elements MAC & Windows. This will make it much easier to open your RAW files as you shouldn’t have to go through the DNG conversion process if you are using Version 9 or 10! This is great news for Elements users.
Camera Raw for Lightroom
If you are using Photoshop Lightroom for your image editing, the updates for ACR are here:
Related posts on working with Camera Raw Files
- Adobe Camera Raw in Photoshop and Photoshop Elements
- The Histogram is your friend
- How to achieve neutral white balance
“Just wanted to say thanks for your page on Camera Raw files. After hunting around I stumbled onto your site and you gave without a doubt the simplest and most accurate information regarding newer raw camera files and older Photoshop programs. Adobe DNG rocks! And you rock even more!” –Timothy P.
Many people write to tell me this tutorial helped them open their raw files.
Many more people tell me I should charge for this tutorial. But I’d like to help as many people as possible, so I’ll keep this information free for all to see. If this tutorial helped you open your raw files, and you can afford it, please consider a $10.00 donation to keep this site running. Just click the Buy Now Button below. Thanks so much!
When you click on the Buy Now button, you will be taken to the PayPal checkout where you can pay via PayPal or credit card. After you complete your transaction you will be taken back to this page.
I have walked many people through this procedure in person and over the phone.
I have done it with Mac and Windows and I know it works. So don’t give up! Follow the directions carefully and you will succeed.
Converting files to DNG format will also allow you to open your RAW files in other software such as Aperture, Lightroom, Capture One, iPhoto, GIMP and many more, especially if your software is a little older – not 5 years older or more though – just if you haven’t got the latest and greatest versions yet.
There are also instructions for this procedure found on the Adobe site in the same locations as you get the ACR and DNG converter updates.
And if NONE of these methods work for you after carefully following all the steps, then you can always use the software that came with your camera. If you’re lucky you will be able to convert to DNG files that way, and then open up the DNG files in your preferred raw image editing software.